Welcome to ServeGlad. Thank you for taking the first step toward generating sustainability and perpetual growth for your business or organization by making quality service a priority. Quality Service means meeting a person’s needs with a high degree of excellence. Our focus here is people – (customers, employees and volunteers, guests). We invite you to take a look around to see what ServeGlad is all about and how our services and resources can help you maximize growth and development for your organization or company. It is our pleasure to serve you.
Founder of serveglad
Here are some of the services we offer.
ServeGlad offers training, facilitation, resources and events that provide valuable insights relevant to any organization or company.
Develop leaders, employees and volunteers with a solid selection of workshops. We offer a variety of time-tested solutions and learning experiences. Our focus areas include Quality Service, Personal Growth and Leadership Development.
We provide support in facilitating Brand Components. Our primary focus is Brand Strategy, Brand Innovation and Reputation Management. Our program is designed to help you work through processes to achieve best practices for execution of brand components, how to position those components and how to make the brand relevant to employees and guests.
ServeGlad has built a wealth of knowledge based resources that can be
used for personal growth, leadership development, and business tools. We have a collection of eBooks, handbooks, webinars, Evaluations, Assessment tools, Surveys, wearable merchandise and more.
We work with your teams to provide personalized development and training resources for your teams. Ask us about developing: Customized Training Modules, Customized Customer Service Training Manuals, Customized Employee Handbooks to fit your business or organizations specific needs.
Sometimes leaders, employees and volunteers need a pep talk. To be honest, encouragement in the workplace is needed more often than we think. It’s even more rewarding when someone from the outside comes in to say great job, keep up the good work, provide tips and general support to help with ease of job or volunteer operations. People give more when they know that companies and organizations care. Book a Speaking Engagement and we’ll make sure they leave feeling valued and appreciated. A person who feels appreciated and valued will always do more than expected.
Our MASTERCLASSES are designed to keep innovation moving. Quality Service is the “new marketing” through our MasterClass series, we seek out new and innovative ideas, thought starters, and success stories to bring you deeper conversations about Hospitality, Brand Management, and The Human Experience.
“The training was well done. I think it’s a big help to employees. Monique is a gifted presenter and she has the knowledge to do what she does.”
“I thought it was great material, very relevant, informative and engaging. Looking forward to the next session.”
“Very informative, engaging, will be of much help to me personally as well.”
“Very informative, cohesive, you did a great job.”
“Serveglad is not only a vision straight from the heart of God for the equipping of the global church but, is also the commissioning of J. Monique who has been shaped, molded and prepared for a time such as this! Be prepared to release a spirit of service, hospitality, and more importantly love in your church.”
“ServeGlad will be seen and heard again here and among all the Winner’s Chapel locations in the U.S. and abroad.”
“I just wanted to thank you once again for hosting our Radical Hospitality Weekend. I was honored and our church privileged to have you as our guest! You blessed us in a major way and I’m sure we will be talking and implementing all the phenomenal principles that you shared!”